DOT Systems’ Professional Services organization has broad knowledge and background in the telecommunications and IT industries. All our employees have work experience from telecommunication industry, working for several years in various telecommunication projects. Our staff is dedicated to support our customers effectively and with maximum expertise.
One of our major advantages is extreme flexibility during project definition and performance. Our solutions can be highly customized to the needs of each operator. Moreover our broad experience starting from low level telecommunication protocols to software and data base design enables us to perform complete end-to-end projects. We deliver our software and we integrate it complete with customer’s environment.
In order to deliver end-to-end customer support, we deliver the following services:
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System Integration
Our system integration practice guaranties full support during the whole project from defining business and solution requirements, through analysis, solution designing and implementation, testing to maintenance for the system operation.
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Application Development
We offer software development for application in telco market and for any other application where telecommunication techniques are to be used. The services is highly useful, when additional applications are required along our main product lines.
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System Maintenance
Our Professional Services team provides complete system maintenance and service support. We offer 24 hours x 7 days/week service support with 1 hour response time and flexible problem resolution time. We can support our own products as well as products provided by our partners, thus we provide a single point of contact in large and multi-vendor projects.
